In order to provide Remote Support, ServiceTech IT will require access to your computer.  One of our System Analysts may direct you to the links below to begin a remote session:

Sometimes our standard remote access agents may not work properly on certain machines and when that happens, our System Analysts may ask you to connect through a different method.  Please click on the link below as instructed by our Analysts:

Analyst 1: Connect 1   Analyst 2: Connect 2

Important: ServiceTech IT will never ask you for your password - if in doubt, please call our office at 1.888.881.2473 or 604.371.1334 to confirm the legitimacy of the request from our System Analysts.

While most of our clients have a remote agent installed, sometimes we may only need temporary access for certain computers.  To get connected, our System Analysts would direct you to download our temporary On-Demand agent:

Download: On-Demand Agent

Important: ServiceTech IT will never ask you for your password - if in doubt, please call our office at 1.888.881.2473 or 604.371.1334 to confirm the legitimacy of the request from our System Analysts.

Sometimes one way of connecting may not work due to incompatibility issues or a security system blocking access. When this occurs, our System Analysts may direct you to an alternate remote access link:

Remote Access: Remote Access Link

Important: ServiceTech IT will never ask you for your password - if in doubt, please call our office at 1.888.881.2473 or 604.371.1334 to confirm the legitimacy of the request from our System Analysts.